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Top ten most popular FAQs
What exactly are Managed IT Services?
Simply put, TiTP Managed IT Services means we take care of your entire information technology requirements. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means TiTP acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.
What is cloud backup?
Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.
Are free Anti-Virus software any good?
First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.
What kind of response times can I expect?
We work with each client to establish specific expectations on response times.
What should I do before I call for help?
When possible, write down any information about error messages and take screen shots of your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.
What does having Managed IT Services cost?
Depends on what you need! Our flexible packages can be modified to fit the needs of your business.
What if we already have an internal IT department?
No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, TiTP makes it simple.
What types of systems do you support?
We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team. Need to install a server onsite or host one virtually on Amazon or Azure? We will support you. Need to transition from one ecosystem to another? We’ll be there for you.